Support

Get Plump working again

Most problems are the camera angle or Screen Time permission. Both are below. If that does not fix it, email us.

Common fixes

01
My squats are not counting
Lean your phone on something at hip height. Stand back so your whole body shows in the picture. Face the camera. Turn on a light. If it still misses your squats, close the workout and start it again.
02
The lock is on but my apps still open
Open iPhone Settings, then tap Screen Time. Check that Plump is allowed. Then open Plump, tap Lock, and check you picked at least one app. A lock with nothing picked blocks nothing.
03
My apps opened before I earned minutes
Look at your minutes on the Home screen. Minutes you earned before add up, so an old balance opens apps right away. If your balance is zero and the lock is missing, turn the lock off and back on in Lock.
04
I am stuck on the payment screen
App Lock needs Plump Pro. If you already paid, open Profile and tap Restore Purchase. If that does not work, check that you are signed in to the same Apple Account you paid with.
05
I turned Screen Time off by mistake
Open Plump. The screen tells you what happened and takes you to Settings to turn it back on. Plump rebuilds the lock when it comes back.

Apple handles the subscription. Plump cannot cancel it for you.

Cancel at least 24 hours before your next payment, or you get charged again. Deleting the app does not cancel it.

Plump has no account. There is nothing to log in to and nothing to close. Deleting the app is the deletion.

Your coins, squats, goal, and answers live inside the app. Delete the app and they go too.
Switch the lock off first, so Apple clears its block.
The setup numbers need a request. Email us and we will delete them.

How does Plump work?

We built Plump for that quick check that turns into a long scroll. You choose which apps to lock, then do squats to earn time on them.

How much time do I earn?

We use one minute per squat, so ten squats give you ten minutes to scroll. That small effort gives you a pause before you open an app out of habit.

Does the camera record me?

We use the camera to see each squat. The counting happens on your iPhone, without saving or uploading camera images or video.

Can I save my minutes for later?

You may have time for squats now and want to scroll later. Your unused minutes stay in your balance while your Pro plan is active.

Will it work on my phone?

Plump works on iPhones with iOS 18 or later. During setup, you give it camera access to count squats and Screen Time access to lock apps.

Is Plump free?

You can download Plump for free. Locking apps and earning time need Plump Pro. We show you the price before you decide to pay.

Can I cancel?

If you decide to stop using Plump, cancel through your Apple subscription settings. You keep access until your plan ends, then Plump removes the locks.

What happens if I delete Plump?

Switch off App Lock before you delete Plump so your apps are no longer blocked. Deleting Plump clears its data and saved minutes from your phone. Cancel your Apple subscription as a separate step.